Get Help

Current customers are welcome to use hippoSUPPORT for technical assistance. For product questions and configuration advice, hippoSUPPORT is ready to help.  With three levels of support service (Free, Basic, Pro), we look forward to helping you.

 

hippoSUPPORT Free

The official documentation site with user guides is available to you right now. hippoSUPPORT Free also gives general resource access to the technical support Knowledge Base for common usage tips.

 

hippoSUPPORT Basic

hippoSUPPORT Basic is a bargain price for genuine Hippo Technologies brand support. While hippoSUPPORT Basic offers low priority response time (2-5 days), Support portal access to the exclusive portions of the user Knowledge Base is included. Purchase a 6-month subscription of hippoSUPPORT Basic for L$ 1,250 inworld.

 

hippoSUPPORT Pro

Features quick response time (Quick response range is between 1 to 12 hours*), along with all the access features of hippoSUPPORT BASIC (support portal access to the exclusive portions of the user Knowledge Base). Purchase a 6-month subscription of hippoSUPPORT Pro for L$ 3,750 inworld.

* Response time listed is a best-case statement, and is not a guarantee. Ticket response timings may very, depending on customer volume and technical staff availability conditions.

 

Purchase Methods

Buy hippoSUPPORT Basic or hippoSUPPORT Pro inworld.

 

Submit a support ticket.